STOVEPIPING!
"retrieval of information from unconnected databases; the situation that exists when it is necessary to climb out of one database in order to climb down into another" Dictionary.com
WHAT'S THE PRIMARY DIFFERENCE BETWEEN REAL ESTATE PRACTICE TODAY AND THAT 20 YEARS AGO??
20 years ago, almost all of our contracts closed. Indeed. You wouldn't believe how hard agents worked. We did everything.
Real estate practice was much more local and agents were much more involved in the process. Loan officers visited our offices with rate sheets a couple of times a week. When we met with a new buyer, the buyer completed a Buyer's Financial Statement which we used to determined a price range for the buyer and then proceeded to help them find a home to buy. There was no Internet MLS or IDX. We agents did searches on crude terminals or dos-based computers that worked at a snail's pace. Generally, we relied on a "listing card" available to the office for the office listings. That's where we started every search, then went to the MLS to search. The important difference is that we were involved in every aspect of the transaction from the first contact with a buyer or seller through to closing.
This post was inspired by Rosalinda Morgan's excellent post today about here experience with appraisals, APPRAISAL IS CRITICAL TO CLOSE THE DEAL
MEETING THE APPRAISER. We ALWAYS met the appraiser at the subject property simply to show the appraiser the
comps we used to price the property. We also explained the differences between the subject property and others in the neighborhood. I can't begin to list the number of times I got comments from fellow agents, "YOU'LL NEVER GET THAT PRICE FOR THAT HOME LENN, it won't appraise. I ALWAYS GOT THE CONTRACT PRICE, EVEN WHEN IT WAS OVER THE LIST PRICE. I have a tremendous respect and admiration for what appraisers do. In fact, I never had an appraiser object to my being there and often were thanked for the detailed background I provided.
O.K. Could it be my engaging smile? Or could it be the fact that I was early for the appointment, provided the appraiser with relevant comps, floor plans, etc.? Of course, I'd bring a bouquet of flowers if I thought it proper. O.K. We know it isn't but more valuable than flowers is information. Community brochures if available, copy of the contract if the appraiser doesn't have one, etc.
A comment by an appraiser on Rosalinda's post caught my attention. She objects to the listing agent being present when the house is toured by the appraiser. That appraiser is demonstrating one of the serious problems with our practices today.
STOVEPIPING!
The listing agent lists the property, negotiates the contract, but does nothing else until they cash their check. Doesn't attend inspections. May attend closing.
The buyers agent writes the contract (buyers find house), once the buyer is under contract agent does little until they cash their check. Doesn't attend inspection. May attend closing.
The lender processes the loan with the buyer and has no contact with the listing/selling agent. Refers question to the processor.
The Home Inspector is selected by the buyer from the phone book. The inspector may or may not meet the agent.
The Appraiser gets the assignment from the lender, works alone and speaks to no one, sends the appraisal to the lender.
The Title Company may be selected by the buyer, processes the title, survey, etc. and often communicates directly with the buyer.
STOVEPIPING.
It doesn't work and it's one reason the buyers and sellers don't trust or respect us or the process. The buyer is never confident with the process and not secure that they'll have a home as planned. The seller is not comfortable knowing little about the buyer and not secure that they'll be able to achieve their selling goal.
We agents, loan officers, appraisers, title companies, etc., are far to focused on the process, the Internet web sites, the databases, information retrieval, systems, etc. Further, each entity has it's own proprietary database and none speak with each other, often not even the humans involved.
AGENTS WHO ARE HANDS ON practitioners who communicate with every entity involved in the transaction from search to settlement CLOSE MORE SALES and DEPOSIT MORE COMMISSION CHECKS.
FYI. My first recollection of the term "stovepiping" referred to the post 9/11 investigations that revealed that the CIA didn't talk to the FBI who didn't talk to the DOD who didn't talk to the NSA, etc. They stayed inside their own comfort zone, didn't share information and NEVER CONNECTED THE DOTS.
Courtesy, Lenn Harley, Broker, Homefinders.com, 800-711-7988.
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